Please read this policy carefully before booking a pass. It explains when a refund is, and isn’t, available.
1. Tickets Are Non-Refundable
Tickets/passes, once sold, are non-refundable and non-transferable. This applies once payment has been successfully processed and a pass has been issued, regardless of whether you are able to attend the event.
2. Event Cancellation or Postponement
If we cancel or postpone an event entirely, we will contact affected pass holders using the details provided at booking, and either honour passes on the rescheduled date or process a refund of the amount paid, at our discretion. This is the only circumstance in which a refund is offered for reasons other than a payment error.
3. Failed or Duplicate Payments
If money is deducted from your account but no pass is issued, or you are charged more than once for the same booking, this is a payment error rather than a change of mind, and is eligible for a refund. In this case:
- Contact us with your order ID / transaction ID (found in your payment confirmation SMS or bank statement) as soon as possible.
- We will verify the transaction with our payment gateway partner, HDFC SmartGateway, and process an eligible refund to your original payment method.
- Refunds are processed by the payment gateway/your bank once approved on our end, and can typically take 5–10 business days to reflect, depending on your bank or payment method.
4. Entry Refused at the Gate
A pass that is refused entry for a valid reason under our Terms & Conditions (for example, a pass already used or found to be duplicated/forwarded) is not eligible for a refund.
5. How to Raise a Request
For a payment error or an event cancellation/postponement, write to contact@chowknagarba.in with your order details. We aim to acknowledge every request within 2 business days.